Registration and Cancellation Policy

Cancellation and Refund Policies

Below are the New Horizons Computer Learning Centers of Omaha Cancellation and Refund Policies. If you have any questions, please do not hesitate to contact us.

Notify New Horizons ASAP at 402-331-4123 or Written notification: sales.omaha@newhorizons.com to avoid penalties.

Open Enrollment Policy: If cancellation occurs within seventy-two (72) hours of enrollment, all monies paid shall be refunded. If cancellation occurs after seventy-two (72) hours of enrollment, but before resident classes begin, or distance education materials are delivered, a refund shall be made of all tuition paid except a registration fee not to exceed one hundred fifty dollars ($150.00).

If cancellation occurs after resident classes have begun or after distance education materials have been delivered, the school shall adhere strictly to the refund policy published in the school catalog or in the enrollment agreement. Once books and supplies have been issued, they become the property of students and any refunds on them shall be at the discretion of the school.

A full refund is due to students whose contracted educational services are denied as a result of intentional deception, or misrepresentation of facts, or the use of advertising which is known to be false, inaccurate, or misleading. A full refund is due to students whose admission is denied by the school.

New Horizons shall make all refunds due within 60 days following a student's official drop date, or in the case of a student who does not return to school at the expiration of an approved leave of absence, within 60 days following the last day of that leave of absence.


No Show Policy: Failure to notify of student's intent to cancel will result in the company being charged in-full for the class. If the class was paid for with coupons, they will NOT be returned to the coupon pool, if paid with a seat license, a day will be removed.


Standby Policy: ** Open enrollment classes are subject to change**

  • If a student is 15 minutes late, they risk losing their seat to a standby student.
  • If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply.
  • Students are ultimately responsible for confirming themselves.
  • Retakes are enrolled as a Stand-By. The student must bring previously issued courseware, and additional fees may apply (LMS fee, LOD fee, etc.).

Coupons & Seat License Policy: In case of a no-show or a cancellation with less than ten (10) business days before class date, those coupons will be forfeited. If class is paid for with a seat license, those days will be removed. In case of a Premium class, multiple coupons may be pulled.


Dedicated, OnSite and Room Rental Policy: Notify New Horizons ASAP at 402-331-4123 or Written notification: sales.omaha@newhorizons.com to avoid penalties. If rescheduled with no fewer than fifteen (15) business days before scheduled date, an administration fee of 10% will be added to the purchase amount. If rescheduled with fewer than 15 days in advance of scheduled date, 100% of the class price will be due by date of originally scheduled class.


Online Anytime Cancellation/Enrollment Policy: Online Anytime (OLA) keys are activated upon receipt of payment, and are valid for one (1) year. Once a key has been activated, it cannot be cancelled. Keys are valid only for the individual on the invoice, and are non-transferrable. Enrollment begins on date of invoice and ends twelve (12) months from invoice date.


Microsoft SATV Policy: If class is paid for using Microsoft Software Assurance Training Vouchers (SATVs), ten (10) business days' notice is required to reschedule without additional fees. In case of a no-show or cancellation with less than ten (10) business days' notice, 100% of class price ($495 per day per student) will be due according to date of original invoice or date of Term Net 30. Any coupons used will not be returned to the coupon pool. If a seat license was used, the client will forfeit those days. For premium classes, multiple coupons will be pulled. Students are allowed up to One (1) reschedule per class up until 48-hours before course start date. Any reschedules after that point will incur a processing fee equal to 50% of the published course price (MSRP). The new session date must be given at the time of the reschedule notification and rescheduled classes must be taken within six-months of original invoice date.


Red Hat Policy: Red Hat's policy dictates that fifteen (15) business days' notice is required to reschedule with no additional fees. Only one (1) reschedule is permitted. Rescheduling with less than fifteen (15) business days' notice will incur a processing fee equivalent to fifty percent (50%) of the published course price (MSRP). New class date must be given at time of reschedule, and class must be completed within one (1) year of original invoice date. Student substitutions can be made no less than 48 hours before the start of the class. In case of a no-show, no refund or reschedule will be provided, and payment will be forfeited.


General Policies Regarding Payments, Clubs, Coupons, etc: Failure to pay will result in cancellation of any current and future company enrollments and the case will be sent to collections. Coupons are valid for 12 months from invoice date, and are non-transferable. Clubs are limited to the individual on the invoice, are non-transferable and start on the date of invoice. Premium classes will have multiple coupons pulled for enrollment.

The client understands that signed order agreements shall be an agreement between New Horizons and their company, and as a qualified signature for said company, is responsible for the tuition, and shall make all personnel/employees aware that refunds will be made to the company. All reasonable discounts per New Horizons are void if portions of the above training are cancelled. New Horizons guarantees only those services set forth in the agreement. Client agrees not to hire any New Horizons employee for (1) year after the completion of the training ordered an Order Agreement.